Our terms and conditions apply to all classes delivered by Happy Little Signers baby and toddler signing classes. When completing your booking by making payment, you confirm you accept these terms and conditions. We reserve the right to update these terms in the future and will notify you of such changes.

Bookings

Bookings are allocated on a first come first served basis. There are a limited number of spaces available per class depending on the venue size.

Classes run in blocks of between 5 and 7 weeks. Each booking is for the entire block, however, if we have space, you are welcome to join part way through the block and will be charged according to how many weeks are left in the block (this is pro rata at the current class rate).

If you know you will only be able to attend for the first part of a block, it may be possible to book and pay for just those weeks at the current class rate.

No drop-ins or pay as you go sessions are available at this time.

Your booking is not secured until your payment has been received. We will then email you to confirm your place.

Each booking is for one family- a maximum of 2 adults and 2 siblings. We will request names of adults and names and dates of birth of children upon booking.

Siblings that have not been identified upon booking (i.e. those that would not be in regular attendance) may be allowed to accompany the registered family to a one-off class at the teachers discretion. Please contact your teacher a minimum of 24 hours before the class to check if this is possible.

If your initial booking is only for one adult, please let us know at least 24 hours in advance if you wish for a second adult to accompany you to any of your classes. This is usually fine, but if everyone brings an extra person it can soon fill up our room capacity.

Our age group suggestions are a guideline only, they are not set in stone. Your teacher reserves the right to use their experience to make decisions about which class, if any, a child can attend. Please see our 'Behaviour Policy'.

Happy Little Signers is dedicated to equal opportunities to all. All families are welcome at classes irrespective of culture, ethnicity, background, beliefs, sexual orientation, disability and parenting choices.

Payment of fees

Payment is required to secure your booking.

Payment is to be made in full for the entire block (or agreed part thereof should you be joining classes part way through the block).

In order to secure your place, payment must be received at least 14 days in advance of the start of the term. Unless otherwise agreed by your teacher, if payment is not received within this time frame, we reserve the right to refuse or cancel your booking and give your place to another family should there be a waiting list for places.

If you are joining classes part way through the term, payment for the rest of the term must be received before you attend your first class.

Refund Policy

We are confident you will love Happy Little Signers classes. However, if you feel that you are unable to continue classes after you have booked, please contact us as soon as possible.

If you cancel your booking more than 14 days before the term has started (or the special event), we will refund your payment (minus my transaction fees of 5%).

If you cancel your booking 14 days or less before term starts, or after term commences, a refund can not be issued.

Refunds will be issued into the account from which they were received within 14 days of the refund being agreed.

All Happy Little Signers classes are strictly limited to a maximum number of families. By booking and paying, your place on the course is held for you and your baby/toddler. This is regardless of your attendance. Refunds will not be issued for classes missed for any reason. If there is space, it may be possible for you to attend a suitable class at a different venue within the same term at no additional charge.

Occasionally, Happy Little Signers' may need to cancel an individual class due to extreme weather, ill health, or circumstances beyond our control. If this happens, then no refund can be provided, however reasonable efforts will be made to offer replacement classes if feasible.

Happy Little Signers reserves the right to cancel a term of classes, or part thereof. In this instance, refunds will be issued pro rata for the cancelled classes.

Illness Policy

Please do not attend class if you or your child has been unwell with a contagious illness, for example (but not limited to) vomiting and/or diarrhoea, Covid-19, Chicken Pox, Shingles, Conjunctivitis, Hand, Foot and Mouth Disease, Scarlet Fever, Impetigo.

Please do not return to classes until 48 hours after you/your child have returned to full health.

Please let us know as soon as possible that you will not be attending a session so that class is not held up while we wait for your arrival.

We reserve the right to refuse entry to class, or ask you to leave, if we reasonably believe you or your child are not well enough to participate.

As per the refund policy, refunds are not available for missed classes, however, where space is available, you may be able to attend a class at a different venue when you/your child are well enough.

Covid-19 Policy

If you, your child or a close contact is diagnosed with, or shows symptoms of, Covid-19, please do not attend class.

Should the government reintroduce restrictions as a result of Covid-19, classes will be operated in accordance with government guidance.

If we enter another period of lockdown, classes may be moved online. We will be unable to offer refunds unless there are extenuating circumstances that mean you are unable to attend online classes.

Safety Policy

All children must be accompanied to classes by an adult. The accompanying adult is responsible for your child’s safety and well-being during class and while at the venue.

At no point should you leave your child unattended. If you choose to leave your child in the temporary care of another class member or the teacher (for example while you go to the toilet), ultimate responsibility for your child's safety remains yours.

We ask that all outdoor shoes are removed during class in order to reduce the chance of transmission of microorganisms, however shoes need to be worn when visiting the toilets to reduce the risk of slips.

Please take care to keep personal belongings and hot beverages out of reach of children.

Please do not bring nuts or products containing nuts to class.

Equipment and toys are thoroughly cleaned between classes. Floor mats are cleaned after their use at each venue.

A full risk assessment for each venue has been conducted. Happy Little Signers follows rigorous checks of the venue and its own equipment to ensure that they are clean and safe. Please alert your teacher immediately if you notice something that does not appear safe.

Behaviour Policy

We encourage babies to crawl or walk about and interact, we do not expect them to sit still. Keeping babies safe in class is our priority. This may mean that we cannot accommodate babies who we feel have physically outgrown the class. We will always offer to transfer your booking to the Toddler group if there is space and at no additional charge.

Our toddler classes (from 18months to 4years of age) are designed to be more energetic and interactive, but again we do not expect them to engage in the class at all times, and are welcome to move around as long as they are supervised by their parent/responsible adult and are not causing a distraction to other attendees.

We are 100% baby feeding friendly – bottle or boob, please feel welcome to feed your baby during class. You do not need to leave your mat unless you prefer to.

Please feel free to take your child to the toilet/ for a nappy change during class.

Problems with behaviour are very rare, but of course accidents happen occasionally. If a child bites, hits, throws toys or is otherwise very boisterous, the teacher will ask them gently to stop and will expect their parent to do the same. We understand that this type of behaviour is developmental and is not your child being naughty, however we have a duty of care to keep the other children safe from harm. In exceptional circumstance of continuing problems, your teacher reserves the right to ask you to temporarily remove your child from the classroom and if appropriate, may ask that you do not continue to attend classes. A refund for the remainder of the term may be offered at your teacher's discretion.

Please keep your phone on silent during the class so as not to distract others.

Please try to keep chatting to a minimum during teaching. This can be very distracting to both the teacher and other attendees. There is a dedicated period of social time with refreshments at the end of the teaching segment of the class.

Please do not smoke cigarettes or use vape devices within the venue or outside near any doors or open windows.

You teacher reserves the right to ask you and your child to leave a class should you, or another adult in your party's, behaviour be deemed unacceptable either towards your teacher or other attendees. In this instance a refund will not be available.

Personal Belongings

You are welcome to bring pushchairs and prams into the venue, but due to venue policies, they may not be allowed into the class room/hall itself and will have to be left in the lobby area. Neither Happy Little Signers nor the venue can accept liability for loss or damage to your personal belongings. Please park them safely and without blocking escape routes.

Please ensure personal bags etc. are securely closed to prevent any accidental harm coming to a child.

Neither Happy Little Signers or the venues can  accept liability for loss or damage to vehicles on site.

Video and photography Policy

Parents/carers are welcome to take photos and videos of their child throughout any of our classes, and to share these on social media or with their friends and family. However, this is at the sole discretion of the teacher, who may withdraw this right at any time where a parent is acting unreasonably (for example, preventing or delaying us providing the class, taking excessive amounts of photos, videoing whole segments of our classes, or taking photos or videos of other children without their parent’s permission.

If you are asked to stop taking photos of, or that include, another child, please do respect the rights of others.

Never share photos or videos that show another child without explicit permission from their parent.

If your teacher feels that the amount of video you are taking is excessive, not just short clips, then you may be asked to stop.

While we are very happy for you to practice at home, any videos or photos taken are not to be incorporated into another public activity or used for commercial purposes without our permission.

Upon registration, Happy Little Signers will ask parents/guardians/carers to specify their preferences with regards to photographs being taken of their child by the class teacher for the purposes of sharing on the Happy Little Signers website, social media pages and any printed marketing materials. This consent can be withdrawn at any time.

We may still share group photographs that include children whose parent has opted out of the above consent. However the faces of these children will be obscured.

We encourage you to share your personal photos/videos of your child (either during class, or when signing at home) to your teacher in order for them to be used on social media/the website/ printed marketing materials. By doing so you are giving consent for them to be shared in these forums.

Complaints Procedure

We really hope that you will be delighted with your experience of Happy Little Signers.

If you are unhappy with any aspect of our services, please make sure you tell us first. If you're delighted with it, then please let everyone know!

Please contact us by email to happylittlesigners@gmail.com with any complaint or concern. We will always do our best to resolve any problems as quickly as possible and to everyone’s satisfaction.

If there is any aspect of the classes that you are unsure about, please don’t be too shy to ask!

Please also see our separate 'Privacy Policy' and 'Safeguarding Policy'. Both of which can be viewed on our website, or you can contact Happy Little Signers for a copy.

By making payment for your booking you confirm you have read and agreed with Happy Little Signers Terms and Conditions, Privacy and Safeguarding Policies. We reserve the right to make changes to these policies at any time and will make you aware of such changes.